How to use PNB mPassbook app

Enhancing Banking Convenience: The PNB mPassbook Application

pnb mpassbook


In the rapidly evolving digital landscape, the banking sector has undergone a significant transformation, embracing technology to enhance customer experiences. Punjab National Bank (PNB), one of India’s leading public sector banks, has stepped up its game with the introduction of the PNB mPassbook application. This revolutionary mobile app empowers PNB customers to manage their finances seamlessly and securely. In this article, we will delve into the features, benefits, and user experience offered by the PNB mPassbook application.

HOW TO USE PNB mPassbook application

  1. Open play store and search for PNB mPassbook from playstore/apple store.
  2. Download the official application.
  3. When its done open the application and fill your customer id details.
  4. You can find your customer id from from you passbook.
  5. You will receive an OTP on your number.
  6. After entering OTP you will be asked to make an mpin for the app.
  7. Make a 4 digit pin for app access.
  8. Its DONE. Now you will be able to check balance of all the accounts linked to the customer id.
  9. You can also download statement for a quarter with the help of this app.
  10. The password of the PDF will be the account number of the respective account for which statement is downloaded.
  11. You can download saving,current,OD,FDR,PD account statement with the help of the app.

Sometime we are not able to get the customer ID of the account. So Where can I get my customer id?

a. Your customer id is printed on your passbook. Its is generally above the account number.

b. If you are an internet banking user, you can obtain your customer id from the portal. Login to the portal and navigate as following: Personal Settings -> View Personal Details -> Primary Customer Id.

c. You may also visit the branch for any further help.

Reasons why PNB mpassbook is not working

  1. If your mobile no is not registered with the account then you will not be able to use the application.
  2. sometimes app version is outdated ,which is also the reason why we are not able to use the app.
  3. Sometime bank server is busy that’s why customers are not able to use the application properly.

Benefits of the PNB mPassbook Application

Real-Time Access to Account Information: With the PNB mPassbook app, customers can bid farewell to the hassle of visiting a physical branch or ATM to check their account balance or recent transactions. The app provides real-time updates on account balance, transaction history, and other essential details, putting financial information at users’ fingertips.

Eco-Friendly Solution:

By adopting the PNB mPassbook application, customers contribute to the reduction of paper wastage, aligning with environmental sustainability efforts. The digital passbook eliminates the need for traditional paper passbooks, reflecting PNB’s commitment to a greener future.

Convenient Transaction Tracking:

The app offers a comprehensive transaction history that aids in keeping track of income, expenses, and overall financial activity. This feature is particularly valuable for budget-conscious individuals and businesses aiming to monitor their cash flow effectively.

Secure and Encrypted:

PNB understands the paramount importance of data security. The mPassbook application employs robust encryption protocols to safeguard sensitive financial data, ensuring that customer information remains confidential and protected from unauthorized access.

User-Friendly Interface: The app boasts an intuitive and user-friendly interface, making it accessible even to customers with limited technological proficiency. Its simple navigation enhances user experience, allowing customers to quickly locate the information they need.

Immediate Alerts and Notifications: Stay informed about account activities through real-time alerts and notifications. Whether it’s a salary deposit, a debit transaction, or a credit entry, the app ensures users are promptly updated, promoting financial awareness.

24/7 Accessibility: Unlike brick-and-mortar branches, the PNB mPassbook app is accessible round the clock. Customers can manage their finances, initiate transactions, and obtain crucial financial insights at any time, from anywhere.


The PNB mPassbook application marks a significant leap forward in the realm of digital banking, epitomizing PNB’s commitment to customer-centric innovation. With its array of benefits, from real-time information access to secure transactions, the app empowers PNB customers to take charge of their finances conveniently and securely. By embracing the PNB mPassbook app, users not only enhance their banking experience but also contribute to a more sustainable future by reducing paper usage. Embrace the future of banking with PNB and experience the convenience of the mPassbook application today.